Shipping policy

Shipping Policy

This Shipping Policy outlines how orders placed on www.celoravine.com are processed, shipped, and delivered. Please review the information below before placing your order.

1. Order Processing Time

All orders are processed within 2–4 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you by email.

2. Shipping Destinations

Celoravine ships to multiple international destinations. If your location is not supported at checkout, please contact us for assistance.

3. Shipping Rates & Free Shipping

Shipping fees are calculated at checkout based on your delivery address and order value.

  • Free Shipping: Orders with a total value of USD 200 or more qualify for free standard shipping.
  • Standard Shipping: For orders under USD 200, shipping fees will be displayed at checkout.

4. Estimated Delivery Time

Estimated delivery times are as follows:

  • Order Processing: 2–4 business days
  • Shipping Time: 8–12 business days after dispatch

Delivery times are estimates and may vary depending on destination, customs clearance, and local carrier operations.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to become available.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

7. Delays & Lost Packages

Celoravine is not responsible for delays caused by customs inspections, weather conditions, or carrier-related issues. If your package appears delayed or lost, please contact us so we can assist in contacting the carrier.

8. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping fees may apply if a package needs to be re-shipped.

9. Contact Information

If you have any questions regarding shipping, please contact us:

  • Brand Name: Celoravine
  • Email: yuanqingtrading@outlook.com
  • Phone: +86 132 4840 5491
  • Company Name: Chongqing Yuanqingqi Transportation Co., Ltd.