Return policy

Return & Refund Policy

At Celoravine, we aim to provide clear and fair return and refund guidelines. Please review the policy below before placing an order. If you have any questions, we encourage you to contact us directly for assistance.

1. Return Eligibility

You may request a return under the following conditions:

  • The item must be returned within 14 days of delivery
  • The item must be unused, unworn, and in its original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order number or receipt) is required

Items that show signs of use, damage, or alteration may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items returned after the 14-day return window
  • Items that have been used, worn, or damaged by the customer
  • Items returned without prior approval
  • Items marked as final sale (if applicable)

3. How to Request a Return

To initiate a return, please contact our customer service team before sending any items back:

Our team will provide return instructions after reviewing your request. Returns sent without authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

  • Refunds are typically processed within 3–7 business days after inspection
  • Original shipping fees are non-refundable unless the return is due to our error
  • Refund processing time may vary depending on your payment provider

6. Order Cancellation

Orders may be canceled before shipment. If you wish to cancel an order, please contact us as soon as possible after placing your order. Once an order has been shipped, it cannot be canceled and must follow the return process.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can assist you promptly.

8. Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

  • Brand Name: Celoravine
  • Email: yuanqingtrading@outlook.com
  • Phone: +86 132 4840 5491
  • Company Name: Chongqing Yuanqingqi Transportation Co., Ltd.

Effective Date: January 1, 2025